Refund Policy
At Party Joy Chic, we strive to ensure that you are completely satisfied with your purchase. If you are not happy with your order, please read our refund policy below.
1. Eligibility for Returns
You have the right to return items within 90 days of receiving your order if:
- You are not satisfied with the product.
- The item is faulty or damaged.
To be eligible for a return, items must be:
- Unused and in their original condition.
- Returned in the original packaging, including any accessories, tags, and labels.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at partyjoychic@gmail.com or call us at +44 7459001289 to inform us about your return request.
- Provide your order number and a brief description of the reason for the return.
- We will guide you through the return process and provide you with a return authorization.
3. Return Shipping Costs
- Customers are responsible for the return shipping costs unless the item is faulty or incorrect.
- We recommend using a tracked shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.
4. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 10-14 business days.
5. Non-Returnable Items
Certain items are non-returnable, including:
- Customized or personalized products.
- Perishable goods.
If you have any questions about our refund policy or need assistance, please don’t hesitate to contact us. We are here to help!